ONLINE MARKETPLACE

TECHNOLOGIES   

Visualforce, Apex, JavaScript, jQuery, SOQL, force.com.

Create user-friendly helpcenter for client's customers with Knowledge base from Salesforce. Improve the communication between company Support team and company’s customers during resolving issues. Use Lightning Service Console for improving the daily work of Support team (using standard SF functionality)l  

* Create Community portal for company’s customers
* Configure Salesforce Lightning Knowledge and add all articles to Community.
* Create and configure Service Console (Lightning) to boost agent productivity. Implement Email-to-Case, Round Robin Integration for load balancing of cases, leads
* Implement Live Chat for Community and External site (Salesforce Live Agent and Omni-Channel  


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